EVA Cancellation Policy

Thank you for choosing our resort in Aruba for your upcoming stay. We understand that plans may change, and sometimes it becomes necessary to cancel or modify your reservation or scheduled activities. To ensure a fair and consistent policy for all our guests, we have established the following cancellation policy:

1. Cancellation Timeframe:

– Individual Reservations: Cancellations must be made at least 7 days prior to the scheduled arrival date.

– Private Events (such as weddings, conferences, etc.): Cancellations must be made at least 14 days prior to the scheduled event date.

– Private Tours and Excursions: Cancellations must be made at least 24 hours prior to the scheduled activity.

2. Cancellation Process:

– Cancellations should be made through the same channel used for booking, such as our website, third-party online travel agencies, or by contacting our reservations team directly.

– A cancellation confirmation will be provided upon successful cancellation.

3. Cancellation Fees:

 Individual Reservations:

– No cancellation fee will be charged if a cancellation is made within the specified timeframe.

– If a cancellation is made within 7 days of the scheduled arrival date, a cancellation fee equal to one night’s room rate will be charged.

Private Events:

– No cancellation fee will be charged if a cancellation is made within the specified timeframe.

– If a cancellation is made within 14 days of the scheduled event date, a cancellation fee will be charged based on the terms outlined in the private event contract.

Private Tours and Excursions:

– No cancellation fee will be charged if a cancellation is made within the specified timeframe.

– If a cancellation is made within 24 hours of the scheduled activity, a cancellation fee may be charged based on the terms outlined by the tour or excursion operator.

4. No-Show Policy:

– In the event of a no-show (failure to arrive without prior cancellation), a no-show fee equal to the full reservation value, event cost, or activity cost will be charged.

5. Modification Policy:

– Changes to reservation dates, room types, or any other modifications are subject to availability and may be subject to additional charges.

6. Resort Credit for Late Cancellations:

– In the event of a cancellation made past the specified cancellation timeframe, a resort credit will be issued instead of a refund.

– The resort credit will be equal to the amount paid for the reservation or activity.

– The resort credit will expire within 12 months from the date of cancellation.

– The resort credit can be used towards future bookings at our resort, subject to availability and the terms and conditions of the resort credit.

Please note:

– Different cancellation policies may apply during peak seasons, special events, or for promotional rates. These policies will be clearly communicated at the time of booking.

– Third-party bookings are subject to the cancellation policies of the respective booking platform or tour operator. Please review their terms and conditions for details.

We recommend that all guests review their reservation details carefully and consider obtaining trip insurance and utilizing travel credit cards for added protection during their stay at our resort in Aruba. These additional measures can help safeguard against unforeseen circumstances and provide peace of mind throughout your travel experience. Here are some key benefits of trip insurance and travel credit cards:

Trip Insurance:

– Trip cancellation and interruption coverage: Trip insurance can reimburse you for non-refundable expenses in the event of trip cancellation or interruption due to covered reasons such as illness, injury, or unforeseen emergencies.

– Medical coverage: Trip insurance can provide medical coverage for unexpected illnesses or injuries that occur during your trip, including emergency medical evacuation if necessary.

– Baggage protection: Trip insurance can offer coverage for lost, stolen, or damaged luggage during your trip.

– Travel delay coverage: Trip insurance can reimburse you for additional expenses incurred due to travel delays, such as accommodation, meals, or transportation.

Travel Credit Cards:

– Trip cancellation and interruption coverage: Many travel credit cards offer trip cancellation and interruption insurance when you use the card to pay for your travel expenses, providing reimbursement for eligible expenses in case of covered reasons.

– Travel accident insurance: Some travel credit cards provide coverage for accidental death or dismemberment while traveling.

– Baggage protection: Certain travel credit cards offer coverage for lost, stolen, or damaged luggage when you purchase your travel tickets using the card.

– Travel assistance services: Travel credit cards often provide access to 24/7 travel assistance services, including emergency card replacement, travel planning assistance, and medical assistance.

We recommend carefully reviewing the terms, coverage limits, and exclusions of any trip insurance or travel credit card you consider, as coverage can vary depending on the provider and specific policy. Choosing the options that best suit your needs and travel plans is important.

If you have any questions or require further information, our reservations team is available to assist you. We want to ensure that your stay at our resort in Aruba is as enjoyable and worry-free as possible.

Resort Policies

1. Reservation and Check-In: Guests are required to present a valid identification document (such as a passport or driver’s license) upon check-in. The name on the ID must match the name of the reservation. The resort reserves the right to refuse check-in if the guest fails to provide proper identification or if the name on the ID does not match the reservation.

2. Check-In and Check-Out Times: Check-in time is between 3:00 PM and 7:00 PM. Guests are expected to arrive within this time frame. The standard check-out time is 11:00 AM on the day of departure. Late check-in or check-out requests may be accommodated based on availability and may be subject to additional charges. Please contact our Concierge team for further assistance.

3. Minimum Age Requirement: The resort has a minimum age requirement of 21 years old to make a reservation and check-in. Valid identification confirming age will be required upon check-in.

4. Smoking Policy: The resort operates as a smoke-free property. Smoking, including vaping and the use of electronic cigarettes, is strictly prohibited in all indoor areas, including guest rooms and public spaces. Designated smoking areas are located outside the resort premises. Guests who violate the smoking policy may be subject to fines or additional cleaning fees.

5. Payment and Deposit: Guests are required to provide a valid debit/credit card upon check-in to cover any incidental charges or damages that may occur during their stay.

6. Cancellation and Modification: The resort’s policies regarding reservation changes, cancellations, and refunds will be clearly stated. See Cancellation Policy here.

7. Noise and Behavior: Guests are expected to maintain a reasonable level of noise and behave respectfully towards other guests and resort staff. Excessive noise, parties, or disruptive behavior that disturbs other guests will not be tolerated. Violating these policies may result in warnings, fines, or eviction from the resort premises without a refund.

8. Damages and Loss: Guests will be held responsible for any damages or loss caused to resort property during their stay. The resort reserves the right to charge the guest’s credit card or seek legal action to recover the costs of repairs or replacements.

9. Safety and Security: Guests are advised to adhere to safety and security guidelines provided by the resort, including the use of safety deposit boxes for valuable items. Access to certain areas may be restricted for security reasons.